Britannia Transfers
Private Hire Service – Terms & Conditions
By making a booking with Britannia Transfers, you agree to the following Terms & Conditions.
1. Bookings
All bookings are subject to availability and are only confirmed once Britannia Transfers has accepted the booking and, where applicable, the required payment or deposit has been received.
Customers are responsible for providing accurate information when making a booking, including the date, time, collection address, destination, passenger numbers and any relevant luggage requirements.
2. Cancellation Policy
If you need to cancel your booking, please provide as much notice as possible.
- More than 48 hours before the booking: No cancellation charge will normally apply, subject to any non-refundable deposit or specific booking conditions.
- Within 24–48 hours of the booking: Britannia Transfers may charge up to 25% of the agreed fare.
- Within 24 hours of the booking: The customer may be liable for 50% of the agreed fare.
- Failure to attend / no-show: The customer may be liable for the full agreed fare.
Any cancellation charges will take into account the circumstances of the cancellation and any costs or losses incurred by Britannia Transfers.
3. Waiting Time
Customers are expected to be ready at the agreed collection time.
For airport collections, Britannia Transfers will allow a reasonable amount of time for passengers to clear the airport and collect their luggage. Additional waiting time may be chargeable where applicable.
4. Delays
Britannia Transfers will make every reasonable effort to provide the service at the agreed time. However, we cannot be held responsible for delays caused by circumstances outside our reasonable control, including traffic, road closures, accidents, severe weather, airport delays or other unforeseen circumstances.
5. Passenger Behaviour
Passengers are expected to behave respectfully towards the driver, vehicle and other passengers.
Britannia Transfers reserves the right to refuse or terminate a journey if a passenger behaves in a threatening, abusive, dangerous or otherwise unacceptable manner.
No illegal substances, weapons or other prohibited items may be brought into the vehicle.
6. Food and Drink
Food and drink may only be consumed in the vehicle with the driver’s permission.
Any food or drink spillage, staining or mess caused by a passenger may result in a cleaning charge. The charge will be based on the reasonable cost of cleaning and restoring the vehicle.
7. Damage to the Vehicle
Customers are responsible for any damage caused to the vehicle by themselves or members of their party, whether intentional or accidental, where the customer is reasonably responsible for the damage.
Any damage may be subject to the reasonable cost of repair, including parts, labour and any necessary professional services.
Examples include, but are not limited to:
- Damage to seats or upholstery
- Damage to screens, charging equipment or other vehicle equipment
- Damage to doors, trim or other interior/exterior parts
- Excessive staining or damage caused by food or drink
- Damage caused by luggage or personal belongings
8. Cleaning Charges
A standard journey is expected to leave the vehicle in a reasonably clean condition.
If excessive cleaning is required due to vomiting, food or drink spillages, mud, bodily fluids, or other significant mess caused by a passenger, the customer may be charged for the reasonable cost of professional cleaning.
9. Smoking and Vaping
Smoking and vaping are strictly prohibited inside the vehicle.
Any passenger found smoking or vaping inside the vehicle may be liable for cleaning, deodorising or other reasonable costs incurred as a result.
10. Luggage and Personal Belongings
Passengers are responsible for their own luggage and personal belongings.
Britannia Transfers accepts no responsibility for belongings that are lost, left behind or damaged unless caused by the negligence of Britannia Transfers or its driver.
Passengers should ensure that luggage is suitable for the vehicle and that the total amount of luggage has been disclosed where necessary.
11. Passenger Numbers
The number of passengers must not exceed the legal seating capacity of the vehicle.
Customers must inform Britannia Transfers of the correct number of passengers at the time of booking. Additional passengers cannot be carried if this would exceed the vehicle’s legal capacity.
12. Child Seats
Customers requiring child seats should request them at the time of booking. Availability may be limited, so advance notice is recommended.
13. Route Changes and Additional Stops
The fare is based on the journey and route agreed at the time of booking.
Additional stops, waiting time, changes to the destination or significant changes to the agreed journey may result in an additional charge. Any additional charges will be discussed with the customer where reasonably possible.
14. Payment
Payment must be made in accordance with the payment arrangements agreed at the time of booking.
Any outstanding balance must be paid before or at the completion of the journey, unless otherwise agreed.
15. Right to Refuse a Journey
Britannia Transfers reserves the right to refuse or terminate a journey where continuing the journey would be unsafe, unlawful or unreasonable, including situations involving threatening, abusive or seriously disruptive behaviour.
16. Lost Property
Any property found in the vehicle will be retained for a reasonable period and, where possible, arrangements will be made with the customer for its return.
Reasonable costs associated with returning lost property may be charged to the customer.
17. Unforeseen Circumstances
Britannia Transfers will make every reasonable effort to fulfil all bookings. However, we cannot accept responsibility for failure or delay caused by circumstances beyond our reasonable control, including vehicle breakdown, road closures, extreme weather, traffic incidents, emergency situations or other unforeseen events.
Where possible, Britannia Transfers will endeavour to provide an alternative vehicle or reasonable alternative arrangement.
18. Complaints
Any concerns or complaints regarding a journey should be raised with Britannia Transfers as soon as reasonably possible so that the matter can be investigated and resolved.
19. Acceptance of Terms
By making a booking with Britannia Transfers, the customer confirms that they have read, understood and agreed to these Terms & Conditions.
Britannia Transfers reserves the right to amend these Terms & Conditions where necessary.
Britannia Transfers
Private Hire & Airport Transfers
📞 07843 799710
✉️ Britanniatransfers@gmail.com
